Management Services Article Archive

This is a searchable archive of articles in editions of Management Services since the beginning of 2005. The search will provide downloadable PDFs of individual articles. These can also be downloaded below on an issue-by-issue basis.

This search engine only searches the article archive. To search the website, use the search facility at the top of the page.

The Management Services Journals for 2015, 2016 and 2017 are only available to current members and subscribers of the Institute. To to join as a member click here.

2019

Summer 2019 Management Services Journal

Spring 2019 Management Services Journal

2018

Winter 2018 Management Services Journal

Autumn 2018 Management Services Journal

Summer 2018 Management Services Journal

Spring 2018 Management Services Journal

2017

Winter 2017 Management Services Journal

Autumn 2017 Management Services Journal

Summer 2017 Management Services Journal

Spring 2017 Management Services Journal

2016

Winter 2016 Management Services Journal

Autumn 2016 Management Services Journal

Summer 2016 cover Summer 2016 Management Services Journal

Spring 2016 cover Spring 2016 Management Services Journal

2015

Winter 2015 Management Services Journal

Autumn 2015 Management Services Journal

Summer 2015 Management Services Journal

Spring 2015 Management Services Journal

	Winter 2014 Download the entire Winter 2014 journal including: Chairman's column Institute and Regional News Productivity News Creating culture change Transforming public services Work reconsidered Measuring productivity Creating the service design interface Management education
	Autumn 2014 Download the entire Autumn 2014 journal including: Chairman's column Institute and Regional News Productivity News Leadership issues and challenges Work reconsidered Outsourcing: A strategic risk? Avoiding discrimination in recruitment What does industrial engineering embrace? Building productive relationships How to implement change effectively Annual report and accounts
	Summer 2014 Download the entire Summer 2014 journal including: Chairman's column Institute and Regional News Productivity News Parental Leave laws Digital collaboration: Delivering innovation, productivity and happiness How fitness improves your work productivity What money can’t buy Risks and quality: An Australian case Book reviews Performance Rating: How refined is your judgement? A project management perspective of information system development The impact of stress in the workplace Why do projects fail? Culture change through facilitative leadership
	Spring 2014 Download the entire Spring 2014 journal including: Chairman's column Regional and Institute news Productivity news Stress at work DMAIC: A methodology for Lean Six Sigma business transformation Reducing the need for projects through continuous improvement Supply chain and logistics: An Australian perspective Middle managers should display power to get ahead – and be liked Student of the Year 2013 A project management perspective of information system development Digital collaboration: Delivering innovation, productivity and happiness Book reviews Changing behaviours without changing corporate cultures
	Winter 2013 Download the entire Winter 2013 journal including: Chairman's column Institute and Regional News Productivity News UK manufacturing continues to grow Increasing productivity by improving staff health and wellbeing Productivity and the role of industrial engineering techniques Emerging technologies Hello Hello Africa How to be a leader with edge Change mastery: Lean Six Sigma and business transformation Summer changes to employment law and tribunal rules Best practices in talent management to support Lean manufacturing Office workers don’t want to ‘think outside the box’ when it comes to business jargon Knowledge management and the high performance organisation
	Autumn 2013 Download the entire Autumn 2013 journal including: Chairman's column Institute and Regional News Productivity News Book reviews Demystifying ‘Lean Culture Change’ and continuous improvement How to spot a destructive leader To business excellence and beyond The pitfalls of performance measurement Intuitive intelligence in leadership Improving the productivity of education – Beyond time management Measuring public sector productivity Spreadsheets under the spotlight Annual report and accounts
	Summer 2013 Download the entire Summer 2013 journal including: Chairman's column Institute and Regional News Productivity News Managing change and building a positive risk culture Boosting the productivity of knowledge workers Lifestyle and working habits worldwide European airline productivity Leadership and engagement for improvement in the NHS An ethical perspective of stakeholder salience United we stand Book reviews Situationally speaking
	Spring 2013 Download the entire Spring 2013 journal including: Chairman's column Institute and Regional News Productivity News Competitive productivity One, two, three, four? How many women are on your board? Quality leadership for sustainability Book reviews The secret to life balance and happiness Who’s who in the IMS Student awards But I don’t know how to wander? An ethical perspective of stakeholder salience Administration: Bedrock for organisational success Plan Do Stabilise Repeat
	Winter 2012 Download the entire Winter 2012 journal including: Institute news Applying lean manufacturing in a developing economy Celebrating a legacy The hidden cost of sick leave Book reviews Who’s who in the IMS Improving productivity with clean language Food for thought? Selling yourself magically The folly of stretch goals Understanding and reducing leadership waste Facing the challenge Auditing strategic business management
	Autumn 2012 Download the entire Autumn 2012 journal including: Institute and Regional News Harry Downes tribute Book reviews Implementing the right growth strategy Mobile technology for increased productivity & profitability Appraisal – a personal viewpoint New leadership and environment management Stakeholder management Productivity take-off in aerospace industry Better decision making in difficult economic times Productivity news Chairman’s and Trustees’ reports and statement of accounts 2011-12
	Summer 2012 Download the entire Summer 2012 journal including: Institute and Regional News Productivity News Back to Basics Actionable CSR Change Management Who’s who at the IMS Sustaining Performance in Managed Services Notice of AGM Raising the Standard Change for Health Achieving Strategic Fit Have you got an e-learning strategy yet?
	Spring 2012 Download the entire Spring 2012 journal including: Institute and Regional News Who's who in the IMS Information 5S Human Capital management Managing the supply chain contribution Sustaining lean ROI in executive coaching Scott-Grant Training Student of the Year Economic benchmarking Talent management Unfair dismissal Find and focus - lean in practice
	Winter 2011 Download the entire Winter 2011 journal including: Institute and Regional News In the footsteps of The King's Speech Energy assessment Age concerns Lean and the HMRC Improving healthcare quality and service How LSS increases forensic DNA efficiency Measuring well-being in society Leadership lessons in lean construction Is lean a waning fad? LSS saving lives in warzones SMART objectives Executive coaching Profile of a new Chairman
	Autumn 2011 Download the entire Autumn 2011 journal including: Institute and Regional News Assessing and Improving Performance Congress Report Well-being at Work Environmental Challenges Trustees Report and Financial Statements 2010/11 SMART Objectives Dr John Chamberlin explains Developing Lean Transnationally and Cross-culturally In Quest of Value for Productivity Strategic Performance Management Presenting to Win NW Region News and Adam Smith Lecture
	Summer 2011 Download the entire Summer 2011 journal including: Institute and Regional News A Man for all Ages Making History Congress Report Measuring performance National incentives for Productivity Improvement A new strategy for Energy Vocational Education in the 20th and 21st Centuries The Only Way is Up Mastering Change
	Spring 2011 Download the entire Spring 2011 journal including: Institute and Regional News Including the Chairman’s report, and student graduation news. 16th World Productivity Congress A report on the speakers and proceedings from day one from Andrew Muir People Driven Productivity Lean for small businesses by Professor Hendrik Van Landeghem and Joris April of Ghent University, Belgium Office Skills Lean and continuous improvement in the office by Mike Keen and Carl Evans Change Mastery The persuasion paradigm by Philip Atkinson, who highlights the need for professionals to complement their technical skills with soft skills Time for Change Part II of Dr John Chamberlin’s paper which analyses business process re-engineering Graduate News Graduates celebrate the award of their IMS certificates IMS Elections 2011 Nomination forms Is Quality still Relevant? Colin Coulson-Thomas reports on the 21st annual World Congress on Total Quality and asks is quality still relevant Opportunity of a Lifetime Winston Churchill Travelling Fellowships, a unique opportunity to travel and work abroad on a personal project
	Winter 2010 Download the entire Winter 2010 journal including: Workspace design Designing your own workspace improves health, happiness and productivity Tackling the Deficit IMS Council Member Harry Downes and Institute Treasurer John Lucey, meet the Rt Hon Danny Alexander MP Time for Change Business process reengineering Accentuate the Positive The positive side of our economy Eastern Promise 16th World Productivity Congress and European Productivity Conference 2010 Picture of Health Transforming healthcare and saving the planet Robert Owen Andrew Muir provides an update Maximise your Chance of Success Managing the supply chain through economic recovery Under Pressure Moral judgement under pressure Golden Oldies Evaluation of systems thinking in the care and support of older people Reality Testing Strategies for Transforming Organisations Change management
	Autumn 2010 Download the entire Autumn 2010 journal including: It’s the Right Time for Time Standards More and more organisations are focusing on time standards Impact Of Performance Measurement and Management Systems The diverse effects and impacts of implementing new performance management systems Lean in the Supply Chain: Friend Or Foe? The positives and the negatives, by Mike Keen and Carl Evans IMS Trustees Report and Financial Statements 2009 Is Higher Productivity Possible in the Caribbean? John Heap reports back from his keynote presentation at a recent conference in Barbados, where he addressed the question of higher productivity and issues of labour-management structural co-operation for profitability Under Pressure Decision making in a competitive environment may challenge managers’ morality, say Dr John McManus and Lisa Scott From Recession To Recovery: Tangible Transformation in Organisational Performance Rising to the challenge of organisational change, especially in the public and third sectors
	Summer 2010 Download the entire Summer 2010 journal including: Institute News AGM Notice An 1980 Lifestyle Reality or 2010 Political Ambition? Andrew Muir introduces a celebration of the life and achievements of Robert Owen Rethinking Lean Service Part two by John Seddon and Brendan O’Donovan SEE Productivity Dr George Smith explains why shared value is not a zero-sum game Open Innovation John Heap explores how Intellectual Property can become a commodity which delivers results Fewer Stops On The Start-Up Road David Walke takes a look at how countries around the world are adopting the idea of one-stop shops Lean Is A Cultural Issue Philip Atkinson addresses the key issues that relate to culture change and ‘Lean manufacturing’ Impact Of Performance Measurement and Management Systems A study of the diverse effects and signifi cant impacts of implementing new performance measurement and management systems in an energy company
	Spring 2010 Download the entire Spring 2010 journal including: Institute News Productivity Quiz Book Review Business Process Reengineering Applying Six Sigma To Packaging Operations Switch Off For Savings Corporate Psychopaths ... and productivity Reducing Your Footprint Feeling The Chill Rethinking Lean Service Energy Efficiency in the seafood industry
	Winter 2009 Download the entire Winter 2009 journal including: Institure News Staff Suggestion Schemes A Perspective On Service Delivery Impact Of Performance Management Reviews A Successful Leader Or Psychopathic Individual? Process Mapping Innovative Solutions For Business Performance Business Process Reengineering Faults, Failures And Availability In self-service technology