Management Services Article Archive

This is a searchable archive of articles in editions of Management Services since the beginning of 2005. The search will provide downloadable PDFs of individual articles. These can also be downloaded below on an issue-by-issue basis.

This search engine only searches the article archive. To search the website, use the search facility at the top of the page.

The Management Services Journals for 2015, 2016 and 2017 are only available to current members and subscribers of the Institute. To to join as a member click here.


2019

Summer 2019 Management Services Journal

Spring 2019 Management Services Journal

2018

Winter 2018 Management Services Journal


Autumn 2018 Management Services Journal


Summer 2018 Management Services Journal


Spring 2018 Management Services Journal


2017

 Winter 2017 Management Services Journal

  Autumn 2017 Management Services Journal

 Summer 2017 Management Services Journal

 Spring 2017 Management Services Journal

2016

Winter 2016 Management Services Journal

 Autumn 2016 Management Services Journal

 Summer 2016 Management Services Journal

 Spring 2016 Management Services Journal

2015

 Winter 2015 Management Services Journal

 Autumn 2015 Management Services Journal

 Summer 2015 Management Services Journal

 Spring 2015 Management Services Journal

	Winter 2014 Download the entire Winter 2014 journal including: Chairman's column Institute and Regional News Productivity News Creating culture change Transforming public services Work reconsidered Measuring productivity Creating the service design interface Management education
	Autumn 2014 Download the entire Autumn 2014 journal including: Chairman's column Institute and Regional News Productivity News Leadership issues and challenges Work reconsidered Outsourcing: A strategic risk? Avoiding discrimination in recruitment What does industrial engineering embrace? Building productive relationships How to implement change effectively Annual report and accounts
	Summer 2014 Download the entire Summer 2014 journal including: Chairman's column Institute and Regional News Productivity News Parental Leave laws Digital collaboration: Delivering innovation, productivity and happiness How fitness improves your work productivity What money can’t buy Risks and quality: An Australian case Book reviews Performance Rating: How refined is your judgement? A project management perspective of information system development The impact of stress in the workplace Why do projects fail? Culture change through facilitative leadership
	Spring 2014 Download the entire Spring 2014 journal including: Chairman's column Regional and Institute news Productivity news Stress at work DMAIC: A methodology for Lean Six Sigma business transformation Reducing the need for projects through continuous improvement Supply chain and logistics: An Australian perspective Middle managers should display power to get ahead – and be liked Student of the Year 2013 A project management perspective of information system development Digital collaboration: Delivering innovation, productivity and happiness Book reviews Changing behaviours without changing corporate cultures
	Winter 2013 Download the entire Winter 2013 journal including: Chairman's column Institute and Regional News Productivity News UK manufacturing continues to grow Increasing productivity by improving staff health and wellbeing Productivity and the role of industrial engineering techniques Emerging technologies Hello Hello Africa How to be a leader with edge Change mastery: Lean Six Sigma and business transformation Summer changes to employment law and tribunal rules Best practices in talent management to support Lean manufacturing Office workers don’t want to ‘think outside the box’ when it comes to business jargon Knowledge management and the high performance organisation
	Autumn 2013 Download the entire Autumn 2013 journal including: Chairman's column Institute and Regional News Productivity News Book reviews Demystifying ‘Lean Culture Change’ and continuous improvement How to spot a destructive leader To business excellence and beyond The pitfalls of performance measurement Intuitive intelligence in leadership Improving the productivity of education – Beyond time management Measuring public sector productivity Spreadsheets under the spotlight Annual report and accounts
	Summer 2013 Download the entire Summer 2013 journal including: Chairman's column Institute and Regional News Productivity News Managing change and building a positive risk culture Boosting the productivity of knowledge workers Lifestyle and working habits worldwide European airline productivity Leadership and engagement for improvement in the NHS An ethical perspective of stakeholder salience United we stand Book reviews Situationally speaking
	Spring 2013 Download the entire Spring 2013 journal including: Chairman's column Institute and Regional News Productivity News Competitive productivity One, two, three, four? How many women are on your board? Quality leadership for sustainability Book reviews The secret to life balance and happiness Who’s who in the IMS Student awards But I don’t know how to wander? An ethical perspective of stakeholder salience Administration: Bedrock for organisational success Plan Do Stabilise Repeat
	Winter 2012 Download the entire Winter 2012 journal including: Institute news  Applying lean manufacturing in a developing economy Celebrating a legacy  The hidden cost of sick leave  Book reviews Who’s who in the IMS  Improving productivity with clean language Food for thought? Selling yourself magically The folly of stretch goals Understanding and reducing leadership waste Facing the challenge Auditing strategic business management
	Autumn 2012 Download the entire Autumn 2012 journal including: Institute and Regional News Harry Downes tribute Book reviews Implementing the right growth strategy Mobile technology for increased productivity & profitability Appraisal – a personal viewpoint New leadership and environment management Stakeholder management Productivity take-off in aerospace industry Better decision making in difficult economic times Productivity news Chairman’s and Trustees’ reports and statement of accounts 2011-12
	Summer 2012 Download the entire Summer 2012 journal including: Institute and Regional News Productivity News Back to Basics Actionable CSR Change Management Who’s who at the IMS Sustaining Performance in Managed Services Notice of AGM Raising the Standard Change for Health Achieving Strategic Fit Have you got an e-learning strategy yet?
	Spring 2012 Download the entire Spring 2012 journal including: Institute and Regional News Who's who in the IMS Information 5S Human Capital management Managing the supply chain contribution Sustaining lean ROI in executive coaching Scott-Grant Training Student of the Year Economic benchmarking Talent management Unfair dismissal Find and focus - lean in practice
	Winter 2011 Download the entire Winter 2011 journal including: Institute and Regional News In the footsteps of The King's Speech Energy assessment Age concerns Lean and the HMRC Improving healthcare quality and service How LSS increases forensic DNA efficiency Measuring well-being in society Leadership lessons in lean construction Is lean a waning fad? LSS saving lives in warzones SMART objectives Executive coaching Profile of a new Chairman
	Autumn 2011 Download the entire Autumn 2011 journal including: Institute and Regional News Assessing and Improving Performance Congress Report Well-being at Work Environmental Challenges Trustees Report and Financial Statements 2010/11 SMART Objectives Dr John Chamberlin explains Developing Lean Transnationally and Cross-culturally In Quest of Value for Productivity Strategic Performance Management Presenting to Win NW Region News and Adam Smith Lecture
	Summer 2011 Download the entire Summer 2011 journal including: Institute and Regional News A Man for all Ages Making History Congress Report Measuring performance National incentives for Productivity Improvement A new strategy for Energy Vocational Education in the 20th and 21st Centuries The Only Way is Up Mastering Change
	Spring 2011 Download the entire Spring 2011 journal including: Institute and Regional News Including the Chairman’s report, and student graduation news. 16th World Productivity Congress A report on the speakers and proceedings from day one from Andrew Muir People Driven Productivity Lean for small businesses by Professor Hendrik Van Landeghem and Joris April of Ghent University, Belgium Office Skills Lean and continuous improvement in the office by Mike Keen and Carl Evans Change Mastery The persuasion paradigm by Philip Atkinson, who highlights the need for professionals to complement their technical skills with soft skills Time for Change Part II of Dr John Chamberlin’s paper which analyses business process re-engineering Graduate News Graduates celebrate the award of their IMS certificates IMS Elections 2011 Nomination forms Is Quality still Relevant? Colin Coulson-Thomas reports on the 21st annual World Congress on Total Quality and asks is quality still relevant Opportunity of a Lifetime Winston Churchill Travelling Fellowships, a unique opportunity to travel and work abroad on a personal project
	Winter 2010 Download the entire Winter 2010 journal including: Workspace design Designing your own workspace improves health, happiness and productivity Tackling the Deficit IMS Council Member Harry Downes and Institute Treasurer John Lucey, meet the Rt Hon Danny Alexander MP Time for Change Business process reengineering Accentuate the Positive The positive side of our economy Eastern Promise 16th World Productivity Congress and European Productivity Conference 2010 Picture of Health Transforming healthcare and saving the planet Robert Owen Andrew Muir provides an update Maximise your Chance of Success Managing the supply chain through economic recovery Under Pressure Moral judgement under pressure Golden Oldies Evaluation of systems thinking in the care and support of older people Reality Testing Strategies for Transforming Organisations Change management
	Autumn 2010 Download the entire Autumn 2010 journal including: It’s the Right Time for Time Standards More and more organisations are focusing on time standards Impact Of Performance Measurement and Management Systems The diverse effects and impacts of implementing new performance management systems Lean in the Supply Chain: Friend Or Foe? The positives and the negatives, by Mike Keen and Carl Evans IMS Trustees Report and Financial Statements 2009 Is Higher Productivity Possible in the Caribbean? John Heap reports back from his keynote presentation at a recent conference in Barbados, where he addressed the question of higher productivity and issues of labour-management structural co-operation for profitability Under Pressure Decision making in a competitive environment may challenge managers’ morality, say Dr John McManus and Lisa Scott From Recession To Recovery: Tangible Transformation in Organisational Performance Rising to the challenge of organisational change, especially in the public and third sectors
	Summer 2010 Download the entire Summer 2010 journal including: Institute News AGM Notice  An 1980 Lifestyle Reality or 2010 Political Ambition? Andrew Muir introduces a celebration of the life and achievements of Robert Owen Rethinking Lean Service Part two by John Seddon and Brendan O’Donovan SEE Productivity Dr George Smith explains why shared value is not a zero-sum game Open Innovation John Heap explores how Intellectual Property can become a commodity which delivers results Fewer Stops On The Start-Up Road David Walke takes a look at how countries around the world are adopting the idea of one-stop shops Lean Is A Cultural Issue Philip Atkinson addresses the key issues that relate to culture change and ‘Lean manufacturing’ Impact Of Performance Measurement and Management Systems A study of the diverse effects and signifi cant impacts of implementing new performance measurement and management systems in an energy company
	Spring 2010 Download the entire Spring 2010 journal including: Institute News Productivity Quiz Book Review Business Process Reengineering Applying Six Sigma To Packaging Operations Switch Off For Savings Corporate Psychopaths ... and productivity Reducing Your Footprint Feeling The Chill Rethinking Lean Service Energy Efficiency in the seafood industry
	Winter 2009 Download the entire Winter 2009 journal including: Institure News Staff Suggestion Schemes A Perspective On Service Delivery Impact Of Performance Management Reviews A Successful Leader Or Psychopathic Individual? Process Mapping Innovative Solutions For Business Performance Business Process Reengineering Faults, Failures And Availability In self-service technology

Autumn 2009

Download the entire Autumn 2009 journal including:

• Institute News
• A Concept of a Lean Sustainability zone
• Learning Organisations and Organisational Learning
• Time Study
• Book Review - The Search For Leadership
• Lean Six Sigma
• Continuous Imporvement as a business strategy
• Embrace the five lean principles

Summer 2009

Download the entire Summer 2009 journal including:

• Student of the year
• Measuring and Improving Employee Engagement
• The Service Economy
• Can Energy Insulate From the Global Economic Slowdown?
• Work Allowances and Work-Rest regimes
• Learning Organisations and Organisational Learning
• Death in the Work place

Spring 2009

Download the entire Spring 2009 journal including:

• Transacting a major change at pace
• Understanding The Effects on Staff and Patients in the NHS
• More Judgement than Luck
• Leading and Managing Change
• Strategy: Rethinking the Paradigm
• The role of Shared Services

Winter 2008

Download the entire Winter 2008 journal including:

• Continuing Professional Development for IMS ‘students'
• Why Is The Failure Rate For Organisation Change So High?
• Understanding The Effects on Staff and Patients in the NHS
• Facing The Future Together
• The Riggs Lecture
• The Ecological Footprint
• Is Performance Personal Or In The System

Autumn 2008

Download the entire Autumn 2008 journal including:

• Problems are Uncovered
• The sustainability of Lean Transformation
• The changing face of Manufacturing in the UK
• The State of Lean Manufacturing in the UK - 2001-2006
• Continuity Is The Key
• This Means Me
• Connecting Lean and Organisational Learning

Summer 2008

Download the entire Summer 2008 journal including:

• Think System
• A Governance Perspective
• Influencing Others
• Diversity
• Managing Change
• Rethinking IT
• Continuity Management
• Leadership
• 5S
• Lean Manufacturing

Spring 2008

• Building customer relationships and HR strategy
• Deputy Cahirman's Column
• Researching the application of demographics to build customer relationships and HR strategy
• Creating a winning board
• The changing dynamics of the global pharmaceutical industry
• Think flow
• Lean Six Sigma the GUTs of improvement?
• To: all users Copy: all users
• Kanban scheduling system
• Difference is 'value added'
• Boost your business value with succession planning
• How to get the Klingons on your side
• Zigzag and outperform linear moves

Winter 2007

• Institutional and Regional News
• Business - Improvement techniques (BIT)
• Why aren't we all lean?
• Fit for the future
• Productivity: What's going on in Europe
• Healthy and happy
• Options we all have them
• The Sales Presentation - How it's done
• The chosen - How to become a competent director and create an effective board
• Clear vision of the future
• Being in control - So you think you know all about access control?
• All to give
• Is your workplace suffering from contagious stress?

Autumn 2007

• Concepts related to productivity
• Lean and six sigma: The same or different?
• Implementing lean manufacturing
• So why doesn't it work for us?
• Think outside-in
• Managing productivity
• Why focusing on processes is the Holy Grail of business management
• Understanding the sources of Information Systems Project Failure
• Top 10 reasons why honesty pays off in management
• Measuring the business benefits of corporate responsibility

Summer 2007

• Due diligence
• The search for meaningful measures
• Six steps to improving productivity
• Book review
• The Euro effect
• New giants of Asia
• Personal Organisational Learning: The Path To Advancement
• Does your cu support or sabotage your strategy?
• Productivity: What's Going On in Europe Part II
• New skills
• EXPOSED! Top Hacker Secrets

Spring 2007

• European productivity levels
• Student of the Year Award 2005/6
• Institute of Management Services
• Due diligence
• Entrepreneurial purchasing
• Increasing flexibility: what are your options?
• Diversity as a Win-Win Strategy
• Measuring up Lean: The journey towards operational excellence
• Productivity: What's Going on in Europe
• How to achieve more from your lean Six Sigma deployment
• Encouraging successful change
• French Odyssey
• Growth in staff fraud

Winter 2006

• Looking to 2007
• site.10 WAYS 10WAYS to make your website work harder for you
• Actions and Reactions
• Lean and Six Sigma: The same or different?
• Making business processes lean
• Six Sigma – starting Simply
• Top Ten tips to beat coporate stress
• Work-Life Balance Why is it out How to get it back
• Managing with Power
• A new paradigm for leaders
• That's what Friends are for
• Celtic Manor swing ahead with a formula for the Ryder Cup

Autumn 2006

• Is productivity affected by environment? One in three says yes
• Secure future for members
• Wakefulness: The decisive leadership skill
• London Borough of Brent Revenues and Benefits with Global 360.
• Presentation paranoia Prevention And Cure
• Book shelf - Management Servicespresents some of the latest titles
• The test Stress
• Tool for productivity, quality, throughput, safety
• Appraising Employee Performance
• DoesSix Sigmahave a place in this brave new world?
• Dealing with the aftershock
• A small company makes big gains implementing lean
• Productivity for our future
• Vive la différence
• The great motivational mythBy Jerry Pounds
• Tackling absenteeism in the workplace
• PR disasters and how to avoid them

Summer 2006

• Developing a corporate learning strategy
• Competitive analysis: Thinking beyond stage one
• Leaning healthcare
• Adult syndrome: Is there a cure?
• Dream makes the grade at Jewel & Esk Valley College
• Coping with a major security breach?
• Are higher global interest rates a thing of the past?
• Management services and new managerialism
• Things do not change. We do.
• Some nuts and bolts of testing in organisations
• Achieving cultural excellence: Integrating processes with passion
• Can NLP helpor harm your business?
• Six Sigma and the future of quality

Spring 2006

• On course for 2006
• The Russell Currie Trust: Opportunities and awards for IMS members
• Road map for employee engagement
• Broken Business Models
• Short and sweet
• Teamswork: Strategy in action
• The human sacrifice
• Electronic business: A business model can make the difference
• Follow me I’m right behind you on this Six Sigma thing
• One life Arthur Hulme
• How many does it take to change a light? Not many now...
• Does your culture support or sabotage your strategy?
• RSPB is flying high
• The value of business process management
• Chinese economic performance: Where’s the productivity?
• How to get the best from a headhunter
• Mind over management
• Adidas gets the competitive edge

Winter 2005

• Hangovers could be real headache for UK productivity
• IMS 40th AGM
• The starting point for lean manufacturing: Achieving basic stability
• Bullying amongst managers rockets as ogranisations fail to take action
• A day in the life of mobile data
• Coaching managers through their conflicts
• Institute of Management Services education review
• Guide to managing staff securely
• The key to keeping business-to-business customers
• Smells like team spirit
• Six Sigma - the route to business excellence
• The National Archives meets customer targets
• Ask for more - you may get more!!
• Managing employees' internet surfing
• The book shelf
• Outsourcing: A review of trends and some management issues
• Mixed economy of policing - "Proving the concept"

Autumn 2005

• Change the future
• Getting the chemistry right
• Taking out insurance for success
• The impact of office design on business performance
• The book shelf
• When expletives get expensive
• They've got a job! What more could they want?
• Business goverance: Sarbanes-Oxley Act (SOA) Compliance
• When business becomes a battlefield
• Communication at work - getting behind the poker face
• Whatever happened to...?
• Hot line
• British women's job satisfaction takes a tumble
• Winning success from Babbage's failure
• Complaint handling at the Schindlerhof Hotel with praise and assessment cards
• What is to be done with the deadwood?

Summer 2005

• The next two years
• Why major lean transitions have not been sustained
• Corporate transformation
• Unfair dismissal. When is it fair to dismiss employees?
• How to escape Jurassic Park syndrome
• Freedom from command and control
• The global software industry
• Death of the out of office assistant
• A powerful business model for capturing innovation
• Management efficiency
• Under pressure
• Think before you speak

Spring 2005

• From the Chariman
• Investing in inclusion
• Fresh on demand
• Girls work in teams. Boys take it on themselves
• Managing resistance to change
• Who do you talk to?
• How to inspire a marriage made in heaven
• When cultures collide
• It's not who you know, it's WHAT you know - and how you manage it
• It's Monday. So who's not here?
• Getting the most from appraisals - from both sides of the desk
• Training in the SME sector of the food and drink manufacturing industries
• Are you more serious than playful, or more conforming than rebellious?
• Change your life: Balanced lifestyle
• Go to bed with customers, on the train, or to work, the pub, even on holiday
• What's happening?