The Enthusiastic Employee - How Companies Profit by Giving Workers
What They Want

By David Sirota, Louis A Mischkind and Michael Irwin Meltzer
Publisher: Wharton School Publishing
ISBN: B0009IEC3Y
Price: £17.99
Review by John Lucey

Not a very snappy title! An American book using a concept called ‘the people performance model’. It explores policies and practices that facilitate employee enthusiasm and looks at job security, compensation, respect, organisational purpose and practice, job enablement, job challenge, feedback, recognition and reward, and teamwork. The final part brings it all together in the total organisational culture and how to change it. They advocate a partnership organisation as the surest path to high performance.

An interesting book but not one l would keep on a shelf in my office.

About the Authors
David Sirota is founder and leader of Sirota Consulting, a firm with a national reputation for improving performance by systematically measuring and managing employee, customer, and community relationships. He previously served as IBM director of Behavioural Science Research and Application.

Louis A Mischkind has researched organisational effectiveness for 30 years. Prior to joining Sirota Consulting, he was program director of executive development at IBM and special advisor on Human Resources to the president of IBM's General Products Division.

Michael Irwin Meltzer joined Sirota Consulting full time in 2001, after serving as its attorney for 20 years. He has advised businesses ranging from financial consultancies and real estate developers to sales, distribution, and construction organisations.